0330 088 7800
Physio.co.uk take great care in providing an exceptional standard of care to all patients. In order to achieve this we have the following patient care objectives:
- Always provide both patients and staff with clear standards and expectations.
- Ensure every patient contact reaches an appropriate conclusion.
- Ensure that all of our patients receive services that are appropriate and responsive to their needs.
- Seek to provide our patients with an refreshingly efficient, seamless and pleasant service.
- Clear and accurate advice and information will always be given.
- Cater for patients' needs irrespective of age, gender, physical ability, ethnic origin, race or religion.
- Provide a prompt, courteous and knowledgeable response to all enquiries.
- Equip and educate our staff to provide patients with an excellent standard of service.
- Enable our patients to provide feedback easily, through complaints, customer surveys, etc.
- Use patients' compliments, comments and complaints to drive improvements to our service.
- Respond to letters or complaints in writing within 5 days.
- Ensure that if we can't help we put you in contact with someone else who can.
- We want you to feel supported and receive treatment and advice in a safe, private and friendly environment.
- Together we will work on solutions that will fit safely into your lifestyle, activities and health level.
- You may decline any of the treatments proposed without prejudice.
Above: Biomechanical assessment of a runners gait by a specialist physiotherapistTo find out more about our services, or to arrange an appointment please call us now on 0330 088 7800 or email office@physio.co.uk
