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Close Icon take great care in providing an exceptional standard of care to all patients. In order to achieve this we have the following patient care objectives:
  • Always provide both patients and staff with clear standards and expectations.

  • Ensure every patient contact reaches an appropriate conclusion.

  • Ensure that all of our patients receive services that are appropriate and responsive to their needs.

  • Seek to provide our patients with an refreshingly efficient, seamless and pleasant service.

  • Clear and accurate advice and information will always be given.

  • Cater for patients' needs irrespective of age, gender, physical ability, ethnic origin, race or religion.

  • Provide a prompt, courteous and knowledgeable response to all enquiries.

  • Equip and educate our staff to provide patients with an excellent standard of service.

  • Enable our patients to provide feedback easily, through complaints, customer surveys, etc.

  • Use patients' compliments, comments and complaints to drive improvements to our service.

  • Respond to letters or complaints in writing within 5 days.

  • Ensure that if we can't help we put you in contact with someone else who can.

  • We want you to feel supported and receive treatment and advice in a safe, private and friendly environment.

  • Together we will work on solutions that will fit safely into your lifestyle, activities and health level.

  • You may decline any of the treatments proposed without prejudice.

Biomechanical assessment of a runners gait by a specialist physiotherapistAbove: Biomechanical assessment of a runners gait by a specialist physiotherapist

To find out more about our services, or to arrange an appointment please call us now on 0330 088 7800 or email

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Our clinics are open:
Mon - Fri: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 9am - 4pm

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Physiolates - Pilates in Manchester - View our services